Hats Off To ART

It is a real pleasure to be able to praise a company who have been just great at supporting their old product. The company is ART, who are known for a range of preamps, converters and other outboard gear. (If you read around this site, you might see that not all manufacturers are helpful in these matters, and it is a real bugbear of mine!)

The product in question was an ART MPA Gold dual preamp - a hybrid valve/transistor affair with very good specs and some nice extra features such as variable input impedance and a tunable low cut filter.

The unit belonged to a friend, and suffered from some instability at high gain. The issue turned out to be a dual potentiometer, which I was unable to source from the usual component suppliers. So I sent an email to ART via their site.

Well, to cut a long story short, ART have been great to deal with. I got my request sorted out in a very helpful fashion by their Sales Manager, Steve Hendee. The fact that the product has not been made for some years, and that there was no profit at all in dealing with this request didn't seem to worry them. They are clearly a service-oriented company, which is to be applauded. I take my hat off to them. If only all manufacturers were as cool as this!

Oh, and the ART MPA Gold is a pretty nice pre, if you happen to come across one.